Shipping Policy

Shipping

United States - Orders will be shipped from our warehouse in Salt Lake City, Utah and will take 4-12 business days to reach you via USPS/UPS SurePost^®.

United Kingdom & Europe - Orders will be shipped from our warehouse in Spain/Belgium and will take 7-15 business days. All custom duty taxes are included in the pricing. No import duties charges will be required from you.

Canada - Orders will be shipped from our central logistics hub in Asia. It will take 7-12 business days to reach your stated address. All custom duty taxes are included in the pricing. No import duties charges will be required from you. [Due to the recent Canada Post strike, we're working out with various available logistics company to ship it out to you, however, there's no certainty that we can ship it out to you TIMELY. If you're not able to wait out while we find solutions based on your stated address, please do not make the purchase with us until further notice.]

Australia - Orders will be shipped from our warehouse in WA, East Perth. It will take 7-12 business days to reach your stated address. All custom duty taxes are included in the pricing. No import duties charges will be required from you.

Rest of the World - Orders will be shipped from our central logistics hub in Asia. It will take 7-12 business days to reach your stated address.

Insured shipping - Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what's happened. If you purchase insured shipping, after our investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straight away. If you choose not to purchase insured shipping, we are unable to guarantee a replacement for your stolen item.

All orders will be processed within 1-2 business days on working days.

Returns

We love the products we make and think you will, too. If you don’t enjoy your first package from Anavrin, let us know so that we can help you return or exchange your products within 30 days of receipt for a refund.

Please note that we’re not able to accept returns or exchanges for items that have already been open up for usage.